Frequently Asked Questions
Look up a Question, if we haven't answered it you can email us
Most Popular Questions
HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY PACKAGE?
Orders are shipped Monday-Friday. Please allow 24-48 hours for processing before your order is shipped.
We offer 2-3 days shipping based on your shipping preference and location.
******NO SHIPMENT WILL TAKE PLACE ON WEEKENDS NOR HOLIDAYS******
WHAT IS THE RETURN POLICY?
Due to the nature of the item, for sanitary purposes there are no refunds or exchanges. In the unlikely event you receive a damaged item, we will gladly replace it. You must notify us within 48 hours of receiving your products to be eligible for replacement.
RETURN PROCESSING TIME: ONCE WE HAVE RECEIVED YOUR PACKAGE, YOUR RETURN WILL BE PROCESSED WITHIN 3-5 BUSINESS DAYS. YOU WILL BE NOTIFIED VIA EMAIL ONCE YOUR RETURN HAS BEEN PROCESSED. ORIGINAL SHIPPING CHARGES ARE NON-REFUNDABLE
WHERE DO I EMAIL FOR HELP?
AFTER YOU HAVE READ THE ABOVE, PLEASE EMAIL US AT INFO@KAIZCOSMETICS.COM REQUESTING INSTRUCTIONS ON HOW TO RETURN AN ITEM